Terms & Conditions

Welcome to Bupp!

When you register with Bupp LTD or use our website you agree to these Terms and Conditions, so please give them a read. They set out the agreement between you and us and form the basis of your participation in Bupp. These terms explain how you acquire, exchange and spend Bupp points with us and our partners. By joining Bupp you confirm that you have read, understood and agree to be bound by the Bupp Ltd programme terms. We have aimed to make them as simple as possible.
As we add new features to Bupp we may update these terms. The most up to date terms will be the ones published on our website. You agree that if you participate in Bupp, we'll treat your usage as acceptance of our latest terms. Please also take a look over our Privacy Policy.

About Bupp Ltd

Bupp Ltd is a company incorporated in England and Wales with the registered number 12876988. Our registered office address is: Pitt House, Church Grove, Fleet, Gu51 4LA. ('Supplier', 'Us', 'We' or 'Bupp'). Bupp enables its members ('people', 'you') to convert ('transfer' or 'exchange') reward points ('loyalty points', 'points', 'currencies') earned via our currency partners reward ('loyalty') programmes, to be exchanged to Bupp points. Bupp points can also be purchased directly on the Bupp website. Bupp points are stored in the member's Bupp wallet and redeemed ('use', 'spend', 'purchase' or 'transact') for offers ('products' or 'services') from our reward partners ('3rd parties'). Members browse offers on the Bupp systems and spend their Bupp points to purchase Bupp partner offers or services at the presented Bupp points price.

Glossary

"Member" means an individual acting for purposes which are wholly or mainly outside of their trade, business or professions.
'Contract' means the legally binding agreement between you and the supplier for the sales and purchase of goods.
'Product' means any offers or services for sale by the partner on Bupp and in exchange for Bupp points.
'Purchase' means the member's order for a product, service, donation or auction entry in exchange for Bupp points accrued in the member's Bupp wallet.
'Exchange' means the users request for 3rd party reward points to be transferred from the 3rd party wallet and exchanged into Bupp points and stored in the Bupp wallet.
'Fulfilment' means the fulfilment of the partner product that has been redeemed for Bupp points. All fulfilment responsibility remains with the partner.
'Services' means the services provided by Bupp to its members and partners. All services are subject to availability.
'Systems' means any Bupp technologies required for Bupp to fulfil its proposition and services. Bupp can make changes to the terms of service which are necessary to comply with any applicable law or safety requirement. Bupp will notify you of these changes via a notice on our website, email or via smartphone communication.

Your Account

Your account information is viewable online. Please do not share your account details with anyone to help us keep them safe and secure. If you think that someone has accessed your account without permission, please get in contact with us immediately.
Unless you tell us otherwise in writing, we shall be entitled to assume that anyone using your details to access your account is you or has been authorised by you.

You agree that we shall have no liability arising out of the provision of your account details or login information to any third party service, whether you have done so on purpose, accidentally or otherwise.

We may refuse to issue Bupp points if we reasonably believe there has been a fraud, breach or failure to fulfil any of these Bupp Terms or other current restrictions or requirements which have been made available to you. Bupp reserves the right to perform checks and audits on a member's account at any time without prior notice.

Upon discovery of discrepancies, or suspected discrepancies of the Bupp programme terms your ability to earn and or redeem points will be suspended until the matter has been satisfactorily resolved.

Upon account closure for violation, or suspected violation of the Bupp programme Terms, we reserve the right to change, replace, modify or suspend or cancel your membership with immediate effect. Your right to earn or redeem Bupp points may be affected or terminated at any time.

Transferring points from a deceased member's Bupp account to another Bupp account. We must be provided with a copy of the deceased death certificate and the undisputed request to transfer the Bupp points. Following the points transfer, the deceased member's Bupp account will be closed.

We may make account linking and points gifting available. We will explain how to do this at the time and update the Terms accordingly. We reserve the right to update or change, replace and or temporarily suspend any aspect of the Bupp programme at any time with immediate effect upon notice to our members, at our total discretion for any reason. We will of course aim to give our members reasonable notice of any material changes via any means possible. If you do not agree to any changes we make you can contact us to cancel your membership.

If you cancel your account or if your account is terminated for any reason, any Bupp points in the account will automatically be forfeited and can no longer be used.

We of course hope our members enjoy using Bupp however we cannot condone fraudulent, irregular, dishonest or suspicious activity and we reserve the right to change, suspended or terminate Bupp membership as a result of such activity, including:
i) Using incorrect information to earn Bupp points.
ii) Attempting to earn Bupp points which you are not legible for, including trying to claim Bupp points that you have already been given.
iii) Attempting to use stolen to counterfeit vouchers or codes.
iv) Failure to comply with the Bupp Programme Terms and the Terms of our partners.
v) Misuse of the Bupp programme including any threatening behaviour, abusive or insulting language when dealing with Bupp or our team.
vi) Selling Bupp points, including to third parties. We retain the right to terminate your membership in the programme in the event of any breach of the programme terms.

Account closure by a member. You can end your membership at any time. When you end your membership you will no longer be able to earn or redeem Bupp points. Any points remaining in your account will be forfeited.

Bupp programme closure by us. We may decide at our sole discretion to close Bupp. We will inform you of this decision and the amount of time you have to redeem your Bupp points. Except in the event of insolvency or, if we are required to close the programme by law, you will be able to redeem your points during the notice period. You will not be able to transfer points into Bupp points during the notice period. Upon termination of the Bupp programme, your participation will cease with immediate effect.

Bupp Points

Bupp is a loyalty points exchange platform. We exchange your points earned with other programmes for Bupp points. You can redeem Bupp points with Bupp partners. You can also purchase Bupp points directly on the Bupp platform with a credit or debit card. Your Bupp points will be displayed in the page header and in your Bupp 'My Points' wallet. The Bupp programme is currently free of charge to use unless Bupp finds reason to review this policy. If you have a query about your points you should contact Bupp at support@bupp.co.uk.

Points Transfer: Bupp points will be deducted from your partner points wallet and added to your Bupp wallet. The time at which Bupp points are credited to your Bupp wallet varies. Sometimes your account will be credited with Bupp points shortly after you transfer them and in other circumstances, the transfer might take longer. These circumstances are outside of Bupp's control. Bupp points can only be transferred into Bupp currently they cannot be transferred back to your originating points partner. We will update you if this changes. We reserve the right to deduct Bupp points if at any time Bupp points were credited in error.

We present Bupp offers to you which you can redeem for your Bupp points on the Bupp website and app (once available). Once you have redeemed your Bupp points on an offer, the Bupp points to the cost of the offer, which will be deducted from your wallet. If you do not have enough points to purchase the selected offer you will be message accordingly and offered the chance to purchase the Bupp points required for the offer redemption.
There may be supplementary charges payable when you spend Bupp points on a partner offer e.g. postage and packaging. These terms and conditions will be explained to you and you will have to agree to them at the time of redemption.
Once you have redeemed Bupp points you will be sent any details required to fulfil redemption e.g. voucher code, QR code or similar, to complete fulfilment with the Bupp partner. The terms and conditions of the fulfilment are the responsibility of the redeeming partner. Please ensure you read these terms and conditions for each Bupp redemption as these will vary by partner and are not the responsibility of Bupp Ltd.
All Bupp offers are subject to change and or availability. Bupp does not guarantee the continued availability of any Bupp offer.
Some offers may only be available to you if you are resident in a specific town or city and we and our partners may refuse delivery if you are not resident in a specific town or city. An age restriction may also apply to certain offers and we and our partners may refuse to fulfil an offer if we do not believe you comply with an age restriction.
When a redemption has been made, Bupp can reject it for any reason, although we will aim to tell you the reason within a reasonable time period, pending our ability to obtain the information required or other genuine or fair reasons.
Bupp offers may not be combined or used with other promotional offers. Once you have redeemed your Bupp points on an offer you waive the rights to change your mind and cancel your redemption within any applicable legal cooling-off period.
Your legal right to the return of Bupp points depends on the transfer or type of redemption and our partners' terms and conditions. You may be entitled to cancel a redemption in accordance with your legal rights if you have changed your mind but some restrictions may apply. You may also be entitled to replacement, repair or refund depending on the circumstances.
Cancellation charges may apply to your cancellation of a redemption. Please ensure you read the terms and conditions relevant to each offer.
You will need to contact our partners directly if you have redeemed Bupp points on an offer from one of our partners.
Gifting Bupp points: Currently, we do not allow Bupp points to be transferred to other Bupp members. This may change and the Terms will be updated accordingly at this time.
Redeeming Bupp points will often be subject to our partners' terms and conditions, as well as Bupp's terms and conditions. These will be made available to you at the time you deal with our partners.

Bupp points expiry: The prescribed time frame within which you just use Bupp points is 12 months, provided that we continue to operate the Bupp programme and that you continue to be a member of Bupp. If we decide to close the Bupp programme we will inform you of the time you have to spend your Bupp points.

Bupp Points Auctions: Bupp auctions provide members with the opportunity to use their points to bid in Bupp auctions. Bupp auctions will initially be high bid auctions meaning the highest Bupp points bid wins the auction prize, unless otherwise stated.
Once you have made a bid for an auction confirmation of your bid will be messaged to you. You may also be messaged if you are outbid. At the end of the auction, all bidders will be informed of the result.
Fulfilment details will be sent to the winner of the auction. Fulfilment will be the responsibility of the product partner.
Bupp points auctions may be time-limited and may show the retail value of the product and the reserve price.
Bupp auction criteria will be clearly specified with each auction. Bupp reserves the right to vary the auction criteria.
Bupp points have no cash value and are at no stage exchangeable for cash.
Our partners will let you know the information they need from you to earn their points and exchange them for Bupp points.

 

Liabilities

We will always aim to present clear, accurate and helpful information to our members. From time to time we may make mistakes.

We exclude all liability to you for any loss, delay, damage or injury resulting from any mistakes and their consequences. We cannot guarantee the availability, uptime, functionality or accuracy of our services.

Our services may occasionally be unavailable for maintenance, updates or otherwise. We apologise for any inconvenience should this happen, but we exclude any liability for any loss, delay, damage or injury resulting from a lack of availability, uptime or functionality of our services.

Bupp is not responsible or liable to our members for any direct or indirect business or financial loss, including but not limited to direct or indirect loss of profits, savings, revenue, contracts or wasted expenditure, which is connected with your participation in Bupp. This is because any products or services provided to you are for your personal use only. We are also not responsible or liable for any loss or corruption of data that is connected with your participation in Bupp.

The Bupp platform contains links to partner websites and services provided by our partners and third parties. Bupp is not responsible for the control of or the material on such sites.

Bupp is not liable for any loss, delay, damage or injury which occurs in connection with the use of a product or service provided by any of our partners. Bupp's only and maximum liability in relation to the fulfilment of a product or service supplied by our partners is to return the same number of Bupp points to your account.

This will only be in the appropriate circumstances, where the loss, delay, damage or injury has been deemed the fault of the partner.

Bupp is not responsible to you for our breach of these Bupp Programme Terms or anything else that is beyond our reasonable control e.g. force majeure impacting delivery.

If we breach the Programme Terms or we fail to use reasonable care and skill which results in loss or damage to you, we will only be responsible for losses or damage to you that is foreseeable and we completely exclude our responsibility or liability to you for any direct loss, claim or damage, or any punitive, special, incidental or consequential damages.

We may update our platform from time to time. It is your responsibility to install and ensure that you are using the latest version. The Bupp platform may only be used for lawful purposes and in a lawful manner. In addition to compliance with these Programme Terms, you agree to comply with all applicable laws, statutes and regulations regarding the Bupp platforms and any transactions conducted on or through Bupp.

Bupp retains ownership of the Bupp points in all accounts. You agree that the risk of loss passes to you in respect of Bupp points transferred to your account. We cannot be held responsible for fraudulent use of Bupp points due to actions by a member.

You are wholly responsible for any tax liability incurred as a result of your membership of Bupp.

If any provision or part of the Bupp programme terms is or becomes illegal, invalid, or unenforceable, the legality, validity and enforceability of all of the other provisions and parts of these terms will not be affected. No failure or delay by us in exercising or enforcing any right, power or remedy which arises under these programme terms shall operate as a waiver by us, shall be effective unless in writing and signed by our authorised representative.
You agree that we may assign any of our rights and or novate, transfer sub-contract or delegate any or all of our obligations under these terms to any third party. You may not assign any of your rights, and or novate, transfer, sub-contract or delegate any of your obligations under these terms.
To the extent, permissible by local law, these terms and the relationship between Bupp and each member and any dispute or claim arising out of or in connection with these Bupp Programme Terms or their subject matter of formation shall be governed and construed in accordance with English law. You agree to submit to the non-exclusive jurisdiction of the English courts in relation to any dispute or claim arising out of them.
You acknowledge that all Bupp content is owned by Bupp and shall always remain owned by us.

Our content and platform are made available to you solely to enable you to participate in Bupp. You acknowledge and agree that you may not use our content or access to our platforms for any commercial purposes to generate income in any manner or for any other purposes without our prior written permission. Use of our content and platform for any other purpose is strictly prohibited without written permission. You agree not to and agree not to assist or facilitate any third party to copy, reproduce, transmit, publish, display, distribute, reverse engineer, compile or create any derivative works from the content or our platforms.

Contact Us

If you have any questions, feedback or complaints please contact us at bupp.co.uk. You can also write to us at Bupp Support, Pitt House, Church Grove, Fleet, Gu51 4LA.